This page contains Guides, Manuals, and Answers to Frequently Asked Questions.

Please read the "Helpful Hints and Reminders" guide and check our online manuals farther down this page prior to calling Tech support.

Tech Support

Times: 7:00 AM CST - 6:00 PM CST

Automation Dynamics 605 N. High Street Independence, MO 64050 (816) 461-8989 Toll Free: (877) 482-7200 Fax: (816) 461-8889 Weekends/After hours: 816-935-1361(Cell)

“We understand that when your system is down, it is costing you money!”

• Our response time is normally on the spot or within an hour of the call coming in. We man a support team for 10 hours per day, with emergency numbers available for after hours.
• We set up our system to be activated by remote “dial-in” software and most problems can be fixed over the phone.
• We use a Confirmation Sheet allowing our clients to make informed decisions regarding which solution methods we provide.
• We make follow-up calls within 24 hours to ensure customer satisfaction and to see if additional service is required.
• We provide training on all hardware and software installed.

Helpful Hints and Reminders

We at Automation Dynamics would like to help all of our clients avoid any and all downtime. So, we placed a helpful hints and reminders page together for your use.

If you are missing counts or are experiencing any network problems please follow the shutdown and startup procedures as listed below:

• Shutdown Procedures:
  • Shutdown each of the count stations.
  • Shutdown the host pc.
• Startup Procedures:
  • Reboot the host machine.
  • Reboot each of the count stations (including any Bulk Light Frames connected to host).
  NOTE: It is extremely important that you shutdown and restart the machines in the order listed above to avoid any unnecessary problems. These procedures will also force the count stations to transfer any counts that have not already been transferred up to the host.

Additional Hints:

• Be sure to reboot your host machine on a weekly basis. (All count stations must be shut off before you reboot the host.)
• You will need to complete a "Reindex" or a "Reindex and Remove Deleted Records" in the CountMaster Host Software once a week.
• You cannot Post soil tickets to your Route Accounting Software if there are count stations logged in and counting! This will cause the count stations to go down due to a host busy error and they will be unable to resume counting untill the post is completed. You may also receive a dialog box which asks you if you would like to rename the soil ticket file. Please answer yes to this question to ensure your soil ticket files are backed up.
• To ensure complete accuracy of your counts, be sure to do the following on a daily basis:
  • Clean the scanner faces and touch screen monitors.
  • Check the count eyes for debris and food items that may have accumulated on the lens eye.
  For additional help please try to use our online manuals or contact Technical Support.

Manuals:
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